Social Torch 311

Most people know to dial 911 if there is an emergency. Some know to dial 811 before you dig or dial 411 for directory assistance. Very few people know to dial 311 to request government services. In fact, not enough people know how to request a government service if they see a need and those that do often find the process too cumbersome to bother.

Social Torch 311 allows anyone with a smartphone to snap a picture of an issue (pothole, graffiti, snow needing removal, parks needing maintenance, etc.) and press a button to make the city aware. On the city side, requests come in with photos and GPS coordinates to make prioritizing and dispatching crews a breeze. Citizens can also make requests by talking to their Alexa smart speaker or if needed more traditional means. Throughout the process citizens are kept up to date when crews are dispatched and the request is complete. This drives higher levels of engagement from citizens and in turn, makes city service providers more efficient and better able to plan.

Make your city better today.